The Church of Pentecost Health Personnel Network (COPHPNET) has organised a day’s national workshop to sensitise its members on ensuring quality healthcare delivery and service in Ghana.
The event which took place on Saturday, April 24, 2021, at zonal levels across the 71 church administrative Areas in the 16 regions of Ghana, was on the theme, “Customer Care in the Health Service Delivery: The Role of the Christian Health Worker.”
In an interview, Elder Dr. Yao Yeboah, National Coordinator of COPHNET, who is also a lecturer at the Pentecost University and member of the Christian Health Service Association of Ghana, touched on the two main types of customers being external and internal customers.
Elder Dr. Yeboah noted that a knowledge about the customer (being internal or external) would help the health worker to meet the expectations of their clients.
He said that with the vision of the guild which is “Christ-Like Character and Christ-Like Service,” members are expected to transform and make an impact on the ailing society. “They are to be light where there is darkness and salt where the society is tasteless,” he said, adding, “In effect, members are to help transform the society to what God graciously divined it to be.”
Elder Dr. Yao Yeboah further indicated that, besides organising workshops to help members to improve upon customer care, COPHNET will also lead the award of credits for their Continuous Professional Development (CPD) for the year 2021.
He concluded by acknowledging various personalities who contributed immensely to the success of the workshop, including the Chairman of the church, Apostle Eric Nyamekye; the General Secretary, Apostle Alexander Nana Yaw Kumi-Larbi; the National Executives of COPHNet, Area Heads, the Pastorate, Area Coordinators of the Pentecost Workers Guild (PEWG), among others.
The Church of Pentecost Health Personnel Network (COPHPNET) was inaugurated among other professional guilds such as Business, Built Environment, Education, Music & Entertainment, Finance & Banking; and Media, at the Pentecost Convention Centre (PCC) in June 2019, as part of the Vision 2023 implementation strategies.
Report by Gina Akua Padi.